Kurrasch Gaming Merch Store Help Center
Do you need to inspect the item before paying?
Yes — once we receive your item, we do a full inspection to make sure everything matches the photos and description you provided. If the item fails inspection (doesn’t work, has major undisclosed damage, or is a reproduction when it was listed as original), we’ll return it to you at no cost, refund your shipping costs, and include a small gift from our store as a thank-you for trying.
What kind of photos should I send? We only accept real photos taken by you of the actual item you're selling — no Google images or stock photos. We do reverse image searches to verify authenticity.
That said, you’re not disqualified from selling to us if you sent the wrong photos — we’ll just ask for proper ones before moving forward with a quote.
Here’s what we need:
Clear, well-lit shots of the front and back of the console or game
Close-ups of any damage, scratches, or wear
Visible labels, ports, and serial numbers
Any included accessories (controllers, power cords, etc.)
Original boxes/manuals, if you have them
✅ Real photos = real offers. Fake or copied photos slow things down.
📝 Terms & Conditions – Retro Buyback Program
Effective Date: March 31, 2025 Store: Kurrasch Gaming Merch Store
By submitting your retro consoles, games, and accessories to Kurrasch Gaming Merch Store, you agree to the following terms:
1. Eligibility
You must be 18 years or older or have a parent/guardian's permission to sell.
All items submitted must be owned by you and free of legal claims or stolen status.
2. Photo Requirements
You must provide clear, original photos of the exact item(s) you're selling.
Google images or stock photos are not accepted. We use reverse image search to verify all submissions.
You are not disqualified from selling for sending incorrect images, but we will require proper photos before continuing.
3. Quote & Inspection
Quotes are initial estimates based on the photos and item descriptions you provide.
Once we receive your items, we will inspect them for accuracy, function, and condition.
If an item fails inspection (due to undisclosed issues or misrepresentation), we will:
Return the item to you at no cost
Refund your shipping costs
Include a free gift from the Kurrasch Gaming Merch Store as a thank-you for trying
4. Payment
Payments are made within 24–48 hours of passing inspection.
We offer payment through PayPal, CashApp, or store credit (which includes a 10% bonus over the cash value).
Store credit can be used on anything in the Kurrasch Gaming Merch Store.
5. Shipping
You must package your items securely to prevent shipping damage.
Kurrasch Gaming Merch Store is not responsible for items damaged due to poor packaging.
Shipping instructions will be sent after you accept your quote.
6. Final Offer
Once the offer is accepted and payment is made, the sale is final. No returns, refunds, or reversals will be honored after payout.
📦 Shipping & Buying Policy
Effective Date: March 31, 2025 Store: Kurrasch Gaming Merch Store
This policy explains how the Kurrasch Gaming Merch Store handles the purchase of old consoles, games, and accessories from customers — including how to ship, how we inspect items, and how we handle payments and returns.
🛒 Buying Policy
What We Buy: We purchase retro gaming consoles, games, accessories, and bundles from brands like Nintendo, PlayStation, Xbox, Sega, Atari, and more.
Quote System: To get a quote, submit original photos and a brief description of your item(s). We base quotes on current market value and condition, aiming to beat major buyback stores.
Inspection Requirement: All items are inspected upon arrival to confirm condition, functionality, and accuracy of the listing.
Failed Inspections: If the item fails inspection (due to undisclosed damage, non-working condition, or misrepresentation), we will:
Return the item to you for free
Refund your shipping cost
Include a free gift from our store
Repackage your item securely and ship it back using a trusted shipping partner with tracking included to ensure safe delivery
Payment Options:
PayPal
CashApp
Store credit (includes a 10% bonus)
🚚 Shipping Policy
Mail-In Only: All buyback transactions are handled via mail. We do not accept walk-ins or local drop-offs.
Shipping Instructions: After quote approval, we’ll send you detailed packaging and shipping instructions.
Packaging Guidelines:
Use bubble wrap or padding to protect items
Choose a strong, properly sized box
Include your name and quote reference in the package
Customer Shipping Responsibility: You are responsible for paying to ship the item to us. If the item passes inspection, we proceed with payment. If it fails, we refund your shipping and return the item at our expense.
Tracking Encouraged: We recommend you use tracking when sending items to us to protect your shipment. We will always include tracking when shipping your item back to you (if needed).
Lost or Damaged Items: Kurrasch Gaming Merch Store is not liable for damage or loss during transit due to improper packaging or carrier mishandling.
🔍 Inspection Policy
Effective Date: March 31, 2025 Store: Kurrasch Gaming Merch Store
As part of our Retro Purchase Program, all items shipped to Kurrasch Gaming Merch Store are thoroughly inspected before any payment is issued. We do this to protect both you and us, and to make sure everything lines up with what was quoted.
✅ What We Inspect
That the item matches the original description and photos
That consoles power on, function properly, and have no major hardware issues
That games load correctly and are in usable, collectible condition
That accessories (controllers, power cords, etc.) work and were included as described
That no significant damage or wear was left out of your listing
📦 What Happens If You Send Extra Items
Sometimes, customers include extra items in the box that were not shown or listed in the original quote request — and that’s okay!
Here’s how we handle them:
All extra items will be inspected individually just like everything else.
If they are authentic and in acceptable condition, we will contact you with a new offer for those items.
If you approve the updated offer, we will include that amount in your total payment.
If they are broken, fake, or not usable, we will still return them to you if you request them back.
You are never charged for sending extras, and we’re always happy to take a look.
Adding extra items without listing them won’t disqualify your original quote — it just gives us more to work with!
❌ Reasons an Item May Fail Inspection
Item is non-functional or dead-on-arrival (unless previously disclosed)
Significant damage not shown in your photos
Reproduction, fake, or bootleg items sent as originals
Missing parts or accessories that were part of the quote
Items are clearly not the ones pictured in the submission
🔁 If an Item Fails Inspection
If one or more items don't pass inspection, don’t worry — we’ve got your back:
We’ll return the failed item(s) to you for free
We’ll refund your original shipping
We’ll include a free gift from our store as a thank-you for giving us a shot
All return shipping is done through a trusted shipping partner, with tracking provided